We hope you enjoy shopping at PromiseShop. Unforunatelly support is not very helpful because offering only links on line which I can find by myself. Installation (experienced by myself) very simple but later some problems with settings other home computers to this home cloud. Thank you once again for your loyal support. I'm interested about opinion from other users about this external HD. We reserve the ultimate right to fulfill our order in the case of contingency. We do not accept returns of refurbished products for credit or refund.ĥ. Products that are verified as defective can be returned for REPLACEMENT ONLY. The refund will be paid back through PayPal.ĪLL refurbished product sales are FINAL. You may apply the refund via however if the purchase price is less than USD 150, you are responsible for the shipping cost when you return the item to PROMISE warehouse after PROMISE checks the item to confirm the complaint is valid, PROMISE will refund your purchase within 5 – 10 working days. And the shipping label to be offered for returning item with purchase price over US 150. If you are not satisfied with PROMISE product, you may return it within 14 days for a full refund for purchase price over USD 150, pending validation.
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